Your privacy is our priority. This document transparently explains how Ong Cuci collects, stores, uses, and protects your personal information as a player on our platform in Malaysia.
256-bit SSL protects every transaction
Your data is never sold to any party
Compliant with Malaysia's Personal Data Protection Act
You can review your data at any time
Request deletion of your data upon account closure
Unsubscribe from marketing emails at any time
Welcome to the Privacy Policy Ong Cuci. This document reflects our firm commitment to protecting your personal information as a user of our online betting platform in Malaysia. We understand that your trust in Ong Cuci depends not only on fair gameplay and secure financial transactions, but also on how responsibly we handle your personal data.
This Privacy Policy forms part of the overall agreement between you and Ong Cuci, and should be read together with the Terms & Conditions our platform. By registering or continuing to use the Ong Cuci platform, you agree to the data collection and processing practices described in this document.
Note: Ong Cuci complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. Any material changes to this policy will be communicated to you at least 14 days before they take effect.
Ong Cuci is an online betting and casino platform operating under a recognised international licence, serving players in Malaysia. We act as the data controller for all personal information you provide to us or that we collect while you use the platform.
This Privacy Policy applies to all personal information collected through the ongcuci.biz website, the Ong Cuci mobile app (where available), and any direct interactions between you and our team, including customer support via live chat or email.
We are committed to collecting only the data we need, retaining it no longer than necessary, and using it solely for the purposes outlined in this policy.
Ong Cuci collects various types of information to provide a secure, personalised, and responsible service. Below are the main categories of data we collect:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number, nationality | Mandatory – KYC identity verification |
| Contact Data | Email address, phone number, residential address | Mandatory – account communications |
| Financial Data | E-wallet information (TnG, GrabPay, Boost, ShopeePay), FPX bank account numbers, transaction records | Mandatory – processing deposits & withdrawals |
| Platform Activity Data | Game records, football & casino betting history, win/loss records | Mandatory – account management & compliance |
| Technical Data | IP address, device type, web browser, operating system, location | Mandatory – security & fraud prevention |
| Cookie Data | Session cookies, analytics cookies, user preference cookies | Optional – manageable through browser settings |
Ong Cuci does not collect sensitive data such as health information, religious beliefs, or sexual orientation unless voluntarily shared by you in the context of responsible gambling. Such data is handled with additional safeguards and is never used for marketing purposes.
Your information is collected through the following means:
Ong Cuci uses your personal information for the following purposes, which are lawful under data protection legislation:
Marketing Controls: You may opt out of Ong Cuci marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting our support team. Opting out of marketing will not affect important communications relating to your account.
Ong Cuci does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. We only share data in the following limited circumstances:
We share necessary data with third-party service providers who support our platform operations, including payment providers (Touch 'n Go, GrabPay, FPX providers), game providers (Pragmatic Play and others), and cloud service providers for secure data storage. All such providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
Ong Cuci may disclose your data to government authorities, law enforcement agencies, or relevant tribunals where required by law, court order, or to protect our legitimate legal rights.
We share required data with fraud prevention organisations and gambling regulatory bodies to detect and prevent fraud, money laundering, and other illegal activities.
Our Guarantee: In all data sharing arrangements, Ong Cuci ensures that recipients are bound by strict confidentiality obligations and maintain security standards equivalent to or higher than our own.
Ong Cuci continually invests in robust security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a material data security breach, we will notify affected users within 72 hours.
Ong Cuci retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.
Ong Cuci uses cookies and similar tracking technologies to enhance your experience on the platform. We use three categories of cookies:
These cookies are essential for the platform to function — such as maintaining your login session while playing slots or placing a football bet. They cannot be disabled without affecting platform functionality.
We use analytical cookies to understand how players interact with the platform — which pages are visited most, how long play sessions last, and more. This information helps us improve the overall user experience. You can opt out of analytical cookies through your browser's cookie settings.
These cookies remember your preferences — such as language, betting denomination, and display settings — to provide a more personalised experience each time you return to the Ong Cuci platform.
Cookie Controls: You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect your ability to log in and use certain features on the Ong Cuci platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have the following rights regarding your personal data at Ong Cuci:
Request a copy of all personal data we hold about you within 21 business days.
Request correction of any inaccurate or incomplete information in your account.
Request deletion of your data upon account closure, subject to statutory retention requirements.
Request that we restrict the processing of your data while a dispute or investigation is ongoing.
Receive your data in a machine-readable format for transfer to another service provider.
Object to the processing of your data for direct marketing purposes at any time, with no penalties.
To exercise any of the above rights, please contact us by email privacy@ongcuci.biz or via 24/7 live chat. We will respond within 14 business days.
The Ong Cuci platform is intended exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18. Should we discover that data belonging to a person under 18 has been collected, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe your child under the age of 18 has registered at Ong Cuci, please contact us immediately via our support email for prompt resolution.
As part of our operations, your personal data may be processed or stored on servers located outside Malaysia. In all such cases, Ong Cuci ensures that data transfers are carried out with adequate safeguards through:
Financial data relating to transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX is processed through each provider's own systems in accordance with their respective privacy policies, all of which comply with Malaysian law.
Ong Cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or how we operate the platform. Any material changes will:
Continued use of the Ong Cuci platform after the effective date of any Privacy Policy changes will be deemed acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Ong Cuci handles your personal data, please contact us:
We are committed to responding to all privacy-related enquiries within 14 working days from the date of receipt. If you are not satisfied with our response, you have the right to refer your complaint to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions.
Register with confidence — your privacy is protected with 256-bit SSL encryption, zero data selling, and full Malaysia PDPA compliance. Deposits from RM10 via TnG or DuitNow.